BmyGuest - Alfama Terrace Apartment

Wonderful
Traveller Type:
  : The apartment is nice and the location is good.
  : When we first got there it was confusing as we were supposed to collect the keys at another location. In the end the manager met us at the apartment and handed the over. It was difficult to find. It is #5, which was not part of any address I was given before hand. We were unable to get the coffee machine to work.

Poor
Traveller Type:
  : nothing at all. we can say that it is located in touristic center however it is located on a dirty street and near the apartment is the ruins of other building
  : Firstly, the staff is very irresponsible as they do not respond to questions. The cleanliness falls below acceptable standards, with encounters of food remnants in the bedroom. I lodged a complaint with the staff, but received no response. The apartment is situated on a narrow street, surrounded by other apartments, allowing neighbors to witness and hear everything. Additionally, the property lacks adequate sunlight and is located on dirty streets. the entrance in the apartment smells not good. Also it is worth to mention that the addresses where you can get the keys and the apartment itself are located far from each other.

Fair
Traveller Type: Family with Young Children
  : To be fair, for Alfama this was probably a high-class apartment. The kitchen was very modern and the check-in was friendly.
  : We were surprised by how different the apartment looked from the photos. The terrace is moist and not nice the sit on. The single bed was bended and partly broken, so not very comfortable. The sofa haid stains all over. The drain in the shower was clogged and showering flooded the bathroom (This at least was fixed during our stay).What really upset us, was that after check in there was no one to get in touch with. No replys to our messages via booking, mobile texts or picking up the phone. At first we couldt find the apartment, because no house number was given. We literally tried the key on the doors of the street. The wifi did not work at first and another request were not answered.

Wonderful
Traveller Type:
  : Location was excellent. The flat was clean. Modern kitchen & bathroom. Quiet street
  : The garbage bin in foyer was full so lots of flies every time we opened our door.We stayed 4 nights & were given 1 toilet paper roll.No teabags sugar or coffee suppliedThe whole scenario of having to go to the office & up to 6th floor so far away from the actual accommodation is ridiculous and inconvenient. There needs to be a more efficient system such as a key safe.There is no sign out front of accommodation so no one can find it easily