Santa Justa Suites by Homing

Good
Traveller Type:
  : The property is located in the city centre. So, it is quite noisy but you can reach all famous attractions just on foot.Yes, the apartment was on the top floor, and yes, it doesnt have an elevator but most of all the old buildings in Portugal dont have elevators.The kitchen was shared and it was clean, however there could be more essential utensils such as wine opener.The apartment was clean, reasonably comfortable bed.
  : We stayed for 7 nights and got 2 bathroom towels and only one hand towel. Maybe it would be a good idea to leave some more extra towels.Key collection - on their profile in several parts on booking.com and after the booking it says that the keys will need to be collected at the property and only one little part on the profile gives completely different address for the key collection. Also, other people reviews said that the keys needs to be collected else where. 4 days before my trip, every single day I was contacting them to clarify the address for the key collection but didnt get any response. Only on the day of staying at around midday they send me a message asking when I am arriving and with the completely different address for keys collection. So, not very organised and communication not great. It takes a lot of time to travel to another location just to collect the keys. There are so many safety boxes on the top floor, why the keys cant be left there?For the last couple of evenings someone didnt listen the instructions that the street door shouldnt be locked, just closed behind. So, we couldnt even leave the building! We had to ask stranger to stop by the door and pass the key through a little gab, so the door would be unlocked not the great experience, especially if you need to go to the airport

Fair
Traveller Type: Traveling as Couple
  : The location of the place for a first timers in Lisbon is perfect! Close to two metro stations, main attractions etc. Good for a backpack traveller who is only interested in a place to sleep while exploring the city
  : 1. Key pick up from another address - have to plan ahead how you gonna do it on the way from the airport2. Apartments are on the 4th floor, which you have to climb with old stairs - unless you are in a good shape or not traveling with elder relatives - avoid this place3. The kitchen is apparently shared - was not mentioned in booking - making it sometimes impossible to have a meal, as all the plates/cups were already occupied by other rooms tenants4. MOLD in the bathroom (and kitchen ceiling !!!) - DISGUSTING and dangerous !!!5. The overall state of the place is just doesn't comply with the pics that were probably taken 10years ago - everything looks used, bed makes noise even if you just look at it, walls are covered with marks

Poor
Traveller Type: Family with Young Children
  : Location in middle of everything accessible
  : 5th floor, no lift/elevatorGarbage trucks every night midnight-3am. Very loud. No A/C so windows open to cool down but very noisy.Black Mold in bathroom & kitchenMessaged property several times with no response & didn't answer phone calls

Poor
Traveller Type: Family with Young Children
  : The location was good. Plenty of good, reasonably priced restaurant in the immediate vicinity.
  : The apartment was right up on the fourth floor and there was no elevator - not good if you're carrying heavy luggage. This is something that should have been pointed out on the websites at the time of the booking. The apartment wasn't cleaned anywhere near often enough and I had to phone a number of times to remind the staff to come round and do it. Also, I had to phone to ask for clean towels and toilet roll - there should have been a plentiful supply stored in the apartment. There was mould on the bathroom and kitchen ceilings and the extractor fan in the bathroom didn't work.

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Traveling as Couple
  : Location is good
  : Check in Process was horrible. On Booking.com given telephone number is not connecting you with reception/management. After they gave us an other number, they told us, we didnt booked the hotel and there had to be a problem with booking.com. After we where about to book an other hotel, approaching guests told us, they have had the same issues. They gave us a telephone number, which connected us to the actual Manager of the apparent.

Very Poor
Traveller Type: Traveling as Couple
  : Big bed nice - close to everything
  : SUPER Moldy ceiling, no ventilation in the bathroom. The cleaner came to wash the ceiling, and ofcourse the mold came back.

Pleasant
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children